Frequently Asked Questions (FAQs) – Help Center

🔐 Getting Started & Sign-In

1. Do I need a Google account to use Backona AI?
Yes. A Google account is required to access Google Analytics and Google Search Console data.

2. Can I use SSO or other login methods?
No. Only Google Sign-In is supported. Google Workspace accounts work if linked to Google.

3. I signed up with the wrong Google account. Can I switch?
Not directly. Contact support@backona.com to request a transfer.

4. Can I use a non-Google email to sign in?
No. You must use a Google account with access to your analytics data.

5. Why do I need to grant permissions during login?
Backona AI needs read-only access to fetch and analyze your Google data.

🔧 Connecting Data Sources

6. What data sources does Backona AI support?
Google Analytics 4 (GA4) and Google Search Console. Google Ads is supported if linked to GA4.

7. Do I need all three tools connected?
No. At least one (GA4 or GSC) must be active. Without it, Backona AI won’t work.

8. What access level do I need for GA4?
At least Viewer access to the GA4 property.

9. What access level do I need for Search Console?
Any of the following: Verified owner, Delegated owner, Full user, or Restricted user.

10. I don’t see any properties—what’s wrong?
You may be using the wrong Google account, haven’t granted permissions, or your properties have no data.

11. How do I check if I have access?
Log in directly to Google Analytics or Search Console and verify visibility.

12. I don’t have access to GA4 or GSC. What should I do?
Ask your admin to grant you access. Use this template:

"Hi [Name], please grant my Google account [your-email] Viewer access to GA4 and add me to Search Console for [your site]. Thanks!"

👥 Accounts, Users, and Seats

13. Can I use multiple Google accounts with one Backona AI account?
No. Each Backona AI account is tied to one Google login.

14. Can I add more users to my plan?
Yes, if you're on Tier 3 or higher. Go to Settings > Team to invite or reassign seats.

15. Can I reassign my seat to another user?
Yes. Delete the current seat and assign it to a different Google email.

16. Can I combine multiple AppSumo codes for one account?
No. Code stacking is not supported.

💬 Chat & Features

17. How do I start using Backona AI?
Connect your data, then start asking questions in natural language in the chat.

18. What kind of questions can I ask?
Try things like:
“How many users last month?”
“Sessions by source as a bar chart.”
“Top pages with highest bounce rate.”

19. How can I request charts or visuals?
First ask for data, then request a format:
“Turn this into a bar chart” or “Show as a pie chart”

20. Can I download charts?
Yes. You can download them as PNG or SVG.

21. What should I do if the answers seem low quality?

Rephrase your question
Type reset to start fresh
Ask which metrics/dimensions were used
Make sure your analytics data is complete
Contact support if needed

📊 Messages & Plans

22. How many messages can I send per month?
Depends on your tier:

Tier 1: 200
Tier 2: 500
Tier 3: 1,000
Tier 4: 2,000
Tier 5: 3,000

23. When do my messages reset?
Every 30 days from activation. You’ll see your usage and reset date on the left sidebar.

24. What counts as a message?
Each user query counts as one message. AI responses don’t count.

25. Can I add more messages if I run out?
Yes, by upgrading your plan. If none of the tiers meet your needs, contact us for a custom plan.

26. Will upgrading reset my message count or date?
No. Upgrading increases your limit but doesn’t reset the 30-day cycle.

💡 AppSumo & Billing

27. Can I use multiple AppSumo subscriptions for one account?
No. One AppSumo code per Google account.

28. Can I combine a lifetime deal with a monthly Stripe subscription?
No. You must choose one billing method.

29. What happens if I forget to activate my AppSumo deal?
Contact AppSumo support. Backona AI can’t issue or recover codes.

30. Is there a time limit to redeem my AppSumo code?
Yes. You must redeem it within 60 days of purchase.