I signed up with the wrong Google account. Can I switch?

If you signed up with the wrong Google account, you can’t switch it directly within Backona AI—but we can help.

Here’s what to do:

1. Contact support at [e-mail]
   Let us know the Google account you used and the one you want to switch to.

2. We’ll help you reassign your subscription
   Our team will guide you through transferring access to the correct Google account.

⚠️ Reminder: Each Backona AI account is tied to a single Google login. Changing accounts requires manual support.

Need to analyze data from multiple accounts? If you're on Tier 3 or higher, you can assign seats to teammates with different Google accounts.